Desk Side Technician

Responsibilities

• Solve customer support issues by visiting end-user locations
• Provide support in an office environment including PC hardware and software troubleshooting
• Provide Apple iOS support
• Support remote sites which may require travel
• Maintain and abide by compliance activities
• Communicate technical information to non-technical audiences
• Perform labor-related duties such as connecting computer equipment and lifting up to 50 lbs

Requirements

• 2+ years of experience providing desk side support
• Proficient troubleshooting skills for hardware, software, printing, and networking
• Ability to resolve Windows and OS X Operating System issues
• Basic Cisco network troubleshooting skills
• Proficiency in Microsoft Office Applications
• Experience with telephone support (PBX or VoIP)
• Technical degree or equivalent experience
• Ability to lift up to 50 lbs

About the Company

Stefanini provides IT contract resources to help companies implement crucial projects, handle short-term assignments, or fulfill long-term placements through specialized staffing services.