Desk Analyst

Responsibilities

• Diagnose and troubleshoot technical issues involving data files, browsers, internet connections, and web-based applications
• Gather and analyze log files from client and backend systems to assist engineering teams in resolving platform issues
• Provide professional customer support via phone, chat, and email, effectively de-escalating challenging interactions
• Advise customers on optimal product usage to help them leverage the platform in their daily activities
• Manage and triage support tickets using internal systems to ensure timely updates and resolution
• Contribute to product and documentation improvements by defining business and technical requirements

Requirements

• 1+ years of experience in a technical support role at a technology company
• 1+ years of experience with Salesforce, Jira, Asana, or Talkdesk
• 1+ years of experience troubleshooting SaaS-based products
• 1+ years of experience creating technical documentation
• 1+ years of experience in litigation support or consulting

Preferred Qualifications

• Proficiency in troubleshooting and problem-solving within complex technical environments
• Experience with IT or application support ticketing systems
• Strong attention to detail and organizational skills
• Ability to quickly learn new concepts and teach them to others

Benefits

• Competitive salary plus discretionary bonus
• Comprehensive benefits, including medical and dental insurance
• An open, inclusive, and fun work environment
• Significant growth opportunities within a rapidly scaling company

About the Company

DISCO provides a cloud-native, AI-powered legal solution that simplifies eDiscovery, legal document review, and case management. Our scalable platform enables law firms, enterprises, and governments to easily collect, process, and review data relevant to legal matters.