Designated Engineer

Responsibilities

• Act as the primary technical liaison for assigned enterprise and industrial customers, focusing on operational support and platform optimization.
• Maintain platform health by running regular health checks, tuning sensor configurations, and guiding upgrades.
• Accelerate platform adoption by designing and implementing new features, integrations, dashboards, and custom queries.
• Develop and maintain customer-specific documentation, workflows, and use cases, and deliver knowledge-transfer workshops.
• Investigate incidents, manage support cases, and drive issues to root-cause closure in collaboration with Technical Support.
• Provide weekly activity summaries and planning updates to customers.
• Partner with Customer Success Managers, Product, and Engineering teams to share field feedback and influence the product roadmap.

Requirements

• 2+ years of experience in a technical support, system administration, or technical consulting role.
• Strong knowledge of networking concepts including the OSI model, TCP/IP, VLANs, and network architecture.
• Experience with network infrastructure such as firewalls and switches.
• Solid understanding of general cybersecurity principles and applications (Active Directory, PCAP analysis, security architecture).
• Familiarity with Windows, FreeBSD, Unix, or Linux operating systems, virtualization, and basic scripting or API usage.
• Professional fluency in written and spoken English.
• Experience in a customer-facing role for a cybersecurity vendor or system integrator.

Preferred Qualifications

• Exposure to OT/ICS environments and protocols.
• Experience with Nozomi Networks products or similar cybersecurity platforms.
• Technical certifications such as CompTIA Security+, CompTIA Network+, CCNA, or GICSP.

Benefits

• Health & Wellness programs.
• Financial benefits.
• Work-Life Balance support.
• Unparalleled Flexible Time-Off.

About the Company

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection, and operational insight.