Design Specialist

Responsibilities

• Drive sales by delivering personalized design consultations and interior solutions
• Build and maintain relationships with clients, trade professionals, and the local design community
• Meet and exceed sales performance goals and key performance indicators (KPIs)
• Guide clients through product selection, space planning, and styling using design expertise
• Manage the full client lifecycle using CRM tools and outreach strategies
• Maintain visual merchandising standards and contribute to the store's aesthetic
• Stay current on product knowledge, design trends, and industry developments
• Conduct in-home consultations and attend off-site meetings with trade clients as needed

Requirements

• Experience in retail sales, design consulting, or customer success
• Background in interior design, architecture, or a related field
• Proficiency with Microsoft Office
• Proficiency with design tools such as SketchUp or AutoCAD
• Ability to lift 20+ lbs and work in a fast-paced, team-oriented environment

Benefits

• Competitive hourly base with uncapped commission on shipped items
• Performance-based bonus plan
• Medical, dental, and vision insurance
• Paid vacation, holidays, and parental leave
• Commuter benefit up to $150/month
• 401(k) with 4% company match
• Generous employee discounts
• Ongoing professional development opportunities

About the Company

MillerKnoll is a collective of design brands, including Design Within Reach, dedicated to redefining modern for the 21st century. We believe in creating exceptionally crafted, built-to-last furnishings that support a more sustainable, equitable, and beautiful future.