Design Researcher

Responsibilities

• Lead exploratory, generative, and mixed-method research to identify customer needs and opportunity areas
• Frame and refine research questions within ambiguous or emerging problem spaces
• Plan and conduct contextual field research, including customer interviews and on-site observational studies
• Analyze end-to-end workflows, journeys, and enterprise systems to surface patterns and unmet needs
• Synthesize findings into actionable themes and implications that inform product and portfolio direction
• Partner with product, design, and business stakeholders to shape hypotheses and downstream initiatives
• Conduct field-based research and customer visits, requiring travel up to 25%

Requirements

• Bachelor's degree in Behavioral Science, HCI, Human Factors, Anthropology, Sociology, Cognitive Psychology, or a related field
• 1-3 years of experience conducting applied research, specifically in needs-finding or exploratory work
• Demonstrated ability to independently frame, plan, and deliver research in ambiguous contexts
• Strong skills in synthesis, sense-making, and communicating implications to varied stakeholders
• Ability and willingness to travel up to 25% to support research activities

Preferred Qualifications

• Master's degree in a related discipline
• Experience combining UX Research and Design Research methods (Horizon 2 research)
• Familiarity with service design, systems thinking, or enterprise and frontline work contexts

About the Company

Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility, and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, and healthcare rely on Zebra to deliver outcomes today while driving innovation for what's next.