Deputy Team Leader

About the Company

Chancellors is one of the UK’s leading estate and lettings agencies, with a proud history dating back to 1807. Part of LRG, one of the UK’s largest property services groups, we focus on delivering expert, local service with a personal touch across Southern England and Mid Wales.

Responsibilities

• Conduct morning meetings and provide day-to-day support to Property Managers
• Provide guidance on the implementation of new legislation
• Investigate customer complaints and propose appropriate responses
• Coordinate and provide training to the team
• Support audits of property management departments
• Monitor team workflows, gas safety processes, and churn reports
• Identify opportunities to enhance service levels for internal and external customers
• Manage department workload and ensure adequate cover during holidays
• Enforce strategic objectives and support the Regional Property Manager

Requirements

• Proven history working within the Property Industry
• Experience leading a small team
• Excellent written and verbal communication skills
• Professional telephone manner
• Strong organizational, time management, and attention to detail skills

Benefits

• Market leading training and ongoing professional development
• Employee Assistance programme including 24/7 virtual GP access
• Retail discounts
• Regular awards and incentives for top achievers
• Generous holiday allowance increasing with service
• Excellent parental leave and company fertility policy