Deputy Manager

Responsibilities

• Manage the end-to-end ocean export shipment lifecycle for assigned accounts while ensuring adherence to customer SOPs.
• Maintain operational excellence by executing shipments, processing pre-alerts, and managing governmental filings.
• Ensure high levels of data integrity regarding shipment details, INCOterms, routing, and documentation.
• Act as a team lead and first level of problem escalation to ensure prompt resolution and customer satisfaction.
• Facilitate strong relationships with customers, internal offices, agents, and service providers.
• Coach and mentor team members on operational standards, pricing strategies, and new employee onboarding.
• Collaborate cross-functionally with account management to propose process improvements and identify consultative leads.

Requirements

• Bachelor's degree from an accredited college or university.
• Minimum 6 years of relevant experience in Ocean Export within the Global Forwarding industry.
• Advanced proficiency in Microsoft Office Suite.
• Fluent in English (both written and verbal).

Preferred Qualifications

• Basic understanding of Quality Management (ISO 9001).
• Extensive industry knowledge regarding international shipping regulations and processes.
• Strong analytical mindset with the ability to resolve problems decisively.
• Excellent communication, customer service, and leadership skills.
• High attention to detail and ability to maintain high audit compliance.

Benefits

• Comprehensive insurance including Group Mediclaim, Personal Accident, and Term Life insurance.
• Financial benefits such as Employee Stock Purchase Plan (ESPP) and Variable Pay.
• Paid leave including Privilege, Casual, Sick, Maternity, Paternity, and Compassionate leaves.
• Employee wellness initiatives and reward/recognition programs.
• Career development and networking opportunities.

About the Company

C.H. Robinson is one of the world’s largest logistics platforms, managing $22 billion in freight annually. As a Fortune 200 company and a leader in multimodal transportation management, we provide innovative supply chain solutions to over 90,000 customers globally. We are committed to fostering an inclusive, diverse, and high-performance culture.