Deputy Manager, Aftersales Technical Training

Responsibilities

• Manage technical training programs to enhance service quality and technician skill sets across the dealer network
• Conduct high-impact training sessions for dealer technical staff regarding NSTEP curriculum, new models, and diagnostic procedures
• Develop, review, and refine technical training curriculum and content to bridge skill gaps identified through field performance data
• Manage outsourced regional trainers and oversee the deployment of skill-up programs
• Prepare monthly training calendars and monitor trainer utilization against organizational KPIs
• Oversee the upkeep, calibration, and inventory management of training tools, diagnostic equipment, and vehicle mock-ups
• Support the enhancement of the GLMS technical registry and manage the training curriculum repository
• Represent technical reporting at local and global forums

Requirements

• BE/Be Tech degree
• 8-10 years of Automotive OEM experience in technical training or training management
• Proven experience in curriculum development and technical training delivery
• Strong skills in managing training facilities and outsourced agency performance

About the Company

Nissan is an innovation company that combines industry-leading thinking with performance, value, efficiency, safety, and style. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of employees and customers alike.