Deputy Director

Responsibilities

• Manage activities of staff involved in resolving public assistance client appeals and ensuring agency requirements are met
• Oversee application and recertification processes to ensure eligibility rules and time frames are adhered to
• Assist the Benefits Access Center Director in directing various program components including call centers and specialized job centers
• Determine training needs, oversee curriculum development, and evaluate training effectiveness for staff
• Supervise the implementation of Welfare Reform initiatives and personal responsibility programs
• Evaluate the legality and appropriateness of case actions through management audits to ensure regulatory compliance
• Oversee referrals to the Office of Child Support Enforcement and other outside agencies like SSA and ACS
• Monitor the Fair Hearing process and ensure timely compliance with decisions
• Manage the accuracy and timelines of data entered into centralized computer systems for benefit generation

Requirements

• Baccalaureate degree plus four years of experience in employment or economic support services, with 18 months in a supervisory capacity; OR
• High school diploma plus eight years of equivalent experience, with 18 months in a supervisory capacity; OR
• Equivalent combination of education and experience

About the Company

The Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential programs such as SNAP, childcare, and job training.