Deputy Department Manager Inside Sales

Responsibilities

• Represent the department head in their absence and support tasks such as coaching and training employees
• Provide friendly, expert, and customer-oriented telephone support (inbound and outbound) for customers in your area
• Inform customers about current offers, promotions, assortment, and digital services
• Collaborate with field sales, wholesale markets, and delivery teams

Requirements

• Completed vocational training in retail or gastronomy (e.g., Wholesale Merchant, Restaurant Specialist, or Chef)
• Experience in telephone sales and gastronomic expertise
• Ideally initial leadership experience
• Strong communication skills and sales talent
• High level of customer orientation and service quality

Benefits

• Fair working conditions of a collective agreement-bound company
• 30 days of vacation
• Christmas and holiday bonuses
• Attractive company pension scheme including employer contribution
• Success bonuses
• Monthly meal allowance (for collective agreement employees)
• Comprehensive onboarding and individual development opportunities
• Employee discounts in METRO markets and corporate benefits network

About the Company

METRO Deutschland GmbH is represented by more than 10,000 dedicated employees with 102 wholesale markets and 11 delivery depots throughout Germany. Around three million customers from the gastronomy and large-scale consumer sectors trust our diverse assortment and first-class services.