Deployment Trainer

About the Company

Backed by Ant International, EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. We empower merchants with innovative payment, POS, CRM, and business management solutions that help businesses streamline operations and accelerate growth.

Responsibilities

• Conduct on-site deployment and setup of EPOS products and solutions at merchant locations
• Travel daily to merchant sites across Singapore to provide product training and onboarding support
• Train merchants and their staff on system functionalities, operational workflows, and best practices
• Guide merchants through system configuration, account setup, and operational readiness checks
• Provide hands-on demonstrations and answer product-related questions during deployment sessions
• Ensure merchants successfully adopt and utilize EPOS solutions following implementation
• Troubleshoot basic product or operational issues during deployment and escalate complex cases
• Work closely with Sales, Customer Success, and Technical Support teams
• Maintain accurate deployment records, training completion reports, and customer feedback documentation
• Gather merchant feedback and communicate enhancement opportunities to internal stakeholders

Requirements

• Diploma or Bachelor's Degree in Business, Hospitality, Information Technology, Training, or a related field
• Experience in customer training, onboarding, deployment, implementation, or hospitality operations preferred
• Fresh graduates with strong communication and presentation skills are welcome
• Comfortable with daily travel to merchant locations and field-based work
• Excellent communication, interpersonal, and customer engagement skills
• Strong problem-solving abilities and attention to detail
• Proficiency in English; additional languages are advantageous
• Experience with POS systems, payment solutions, retail, or F&B operations is an advantage

Benefits

• Opportunity to work directly with merchants across diverse industries
• Exposure to innovative payment and business management technologies
• Structured training and professional development opportunities
• Collaborative and supportive work environment
• Career progression opportunities within a fast-growing fintech organization