Deployment Success Manager

About the Company

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end, replacing manual processes with adaptive, learning software. Backed by leading investors like Sequoia Capital and Redpoint Ventures, we are building the universal AI operations layer.

Responsibilities

• Own customer success and support as the primary technical resource post-sale
• Drive renewals and expansion by turning strong adoption into increased footprint
• Build systems that scale support through tooling, automation, and playbooks
• Ship product changes by modifying production code to fix bugs and build features
• Enable customer self-sufficiency through training sessions and documentation

Requirements

• Startup experience in a customer-facing or technical role
• Strong technical foundation with ability to troubleshoot production code, databases, and APIs
• Ability to write code and automation to create scalable systems
• Excellent communication and relationship-management skills
• High agency in fast-moving, ambiguous environments

Preferred Qualifications

• Experience in an early-stage startup environment
• Experience writing production code or building internal tooling
• Experience owning renewals or commercial relationships
• Familiarity with IT, security, service management, or workflow automation