Deployment Strategist

Responsibilities

• Own the delivery of transformative virtual assistants at scale, from high-stakes PoCs to deployments handling hundreds of thousands of calls daily.
• Advise Fortune 500 customers on reshaping their customer service organizations using executive presence and strategic knowledge.
• Act as the single point of accountability for delivery, bridging the gap between client expectations and engineering teams.
• Serve as the voice of the client, understanding their value drivers and rallying the PolyAI team to meet their needs.
• Track and report on critical metrics including value-driven success, utilization, adoption, and account health.
• Collaborate with pre-sales and sales teams to determine the best technical solutions for business needs.
• Raise the bar for agent design, solutions consulting, and engineering to ensure the best possible voice experience.

Requirements

• 5+ years of experience in technical delivery leadership.
• Proven track record of delivering large-scale, transformative projects, ideally within AI or regulated environments.
• Exceptional storytelling and narrative abilities used to win complex pilots and accounts.
• Ability to thrive in high-ambiguity environments and simplify complex, dynamic workflows.
• Strong strategic thinking skills with the ability to recognize patterns across a broad customer base.
• High attention to detail and a deep obsession with delivering customer value.

Preferred Qualifications

• Experience with customer service or process automation, particularly involving AI.
• Knowledge of project management principles and product solution prioritization.
• Background in customer success or account management with an understanding of GRR and NRR metrics.
• Experience acting as an escalation point for account or delivery risks.
• Interest in consumer tech, design, and user behavior.

Benefits

• Competitive base salary plus a substantial, uncapped revenue-based bonus.
• Equity participation in the company’s employee share options plan.
• Comprehensive medical, dental, and vision insurance (100% single cost).
• Flexible PTO policy and 11 designated company holidays.
• 401k contribution opportunities and life insurance.
• Annual learning and development allowance.
• One-off WFH allowance to set up your home office.
• Enhanced parental leave and company-funded fertility programs.

About the Company

PolyAI automates customer service through lifelike voice assistants that allow customers to lead natural conversations. We help the world's leading brands deliver outstanding service that rivals human agents by integrating conversational AI into their daily workflows.