Deployment Operations Specialist

About the Company

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system.

Responsibilities

• Coordinate and schedule post-installation inspections with relevant Authorities Having Jurisdiction (AHJ) and utilities
• Manage the timely uploading of required photos and documentation to various inspection portals
• Schedule and coordinate field service with customers and internal field service teams
• Proactively communicate with customers to ensure they are informed throughout the post-installation process
• Track and report on inspection pass/failure rates to identify trends and areas for improvement
• Monitor and analyze field service resolution times to ensure efficiency and customer satisfaction
• Drive the utility interconnection agreement process to achieve Permission to Operate (PTO)
• Maintain accurate and up-to-date records of inspection schedules, field service activities, and PTO status
• Identify and implement process improvements to streamline the post-installation workflow

Requirements

• 2+ years of experience in project coordination within construction, solar, EV charger, battery, roofing, or similar fields
• Strong organizational and time management skills
• Excellent written and verbal communication skills for professional customer interactions
• Experience scheduling and coordinating with external stakeholders like inspectors and utility representatives
• Proficiency in managing documentation and utilizing online portals
• Strong problem-solving skills and ability to address potential roadblocks
• Ability to track and analyze data to identify trends and improve processes