Department Manager - Delivery Solution

Responsibilities

• Manage and organize customer deliveries regarding quantity and specification
• Ensure timely and efficient delivery through stock availability monitoring and order management
• Align with Operations, Store management, Head Office, Buyers, and Field Sales teams
• Verify daily fuel costing, transactions, and documentation
• Update KPIs on a daily basis
• Coordinate and resolve customer complaints regarding delivery issues
• Acquire and analyze periodic customer feedback
• Coordinate with head office regarding fuel expenses, KPIs, and third-party vehicle costs
• Perform competitor promotion checks and provide feedback to the Buying Department
• Maintain and update customer files to ensure high-quality data and efficient communication
• Conduct weekly customer visits to understand business needs and expectations
• Analyze best customer data to propose tailored solutions and campaign management

Requirements

• Intermediate education with 8+ years of work experience OR Graduation with less than 8 years of experience
• Strong communication and interpersonal skills
• Proven team leadership abilities
• Effective analytical and decision-making skills
• Result-oriented and customer-focused mindset

About the Company

METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries across Europe, Asia, and Africa.