Department Manager

Responsibilities

• Lead sales associates to improve selling skills and achieve sales goals and KPIs
• Drive sales for the assigned category by partnering with the Store Manager on sell-through and team training
• Coach and provide real-time feedback to the team to ensure the full Burberry Experience is delivered
• Manage customer flow to ensure high service standards and that no client is left unattended
• Drive partnership on the selling floor between sales, specialists, stock, and operations teams
• Assist with store opening and closing procedures, including securing merchandise and POS procedures
• Resolve complex customer issues and escalate to management when necessary
• Support the Store Manager in developing and retaining talent through performance reviews and development plans

Requirements

• 1-2 years of previous supervisory or management experience in retail sales
• Advanced knowledge of POS systems
• Ability to handle complex customer service issues, including complaints, returns, and repairs
• Proficiency with Apple mobile devices and digital tools
• Ability to maintain a fluent and professional dialogue with clients and staff

About the Company

Burberry is a purposeful, values-driven luxury brand dedicated to unlocking the power of imagination. Founded in 1856, we aim to provide an environment where creative minds can thrive while creating the next generation of sustainable luxury.