Department Manager

Responsibilities

• Lead a high-performing, customer-facing department, coaching the team to deliver the full Burberry Experience.
• Set and drive performance targets, including conversion rates, sales, UPT, and AUR.
• Manage department scheduling to align with peak business hours and customer demand.
• Recruit, onboard, and develop a team of specialists to ensure high levels of product knowledge and service.
• Cultivate long-term customer relationships to create brand advocates and drive data capture.
• Maintain high standards of merchandising, housekeeping, and retail excellence within the department.
• Act as a brand ambassador by staying updated on luxury fashion trends and marketing campaigns.

Requirements

• A people-centred leader with experience developing inclusive and motivated teams.
• Strong commercial awareness with the ability to balance service, people, and performance.
• Proven experience operating in a fast-paced retail or outlet environment.
• Clear and considered communicator who leads with authenticity and respect.
• Highly organised and detail-focused with a proactive approach to problem-solving.
• Deep passion for the luxury retail market and the Burberry brand.

About the Company

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are digital pioneers, using innovative technology to underpin every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible.