Department Manager

Responsibilities

• Deliver high level of customer service through styling advice and product knowledge
• Analyse sales data and collaborate with Store Manager to maximize performance
• Lead and motivate Sales Advisors to achieve service and presentation standards
• Support recruitment, onboarding, and training for new team members
• Identify and nurture future talent for development plans
• Oversee daily store operations and ensure alignment with brand standards
• Act as a brand ambassador and step into Store Manager role when required

Requirements

• Previous experience in retail store operations, preferably in fashion
• Customer-focused mindset with a passion for engaging customers
• Genuine interest in the brand's products
• Strong communication skills and ability to provide constructive feedback
• Adaptable and flexible to changing priorities
• Ability to work varied hours including evenings, weekends, and holidays
• English language skills

Preferred Qualifications

• Proven team leadership in fast-paced environments
• Understanding of retail KPIs and analytical thinking

Benefits

• 25% staff discount across all H&M Group brands
• Participation in the H&M Incentive Program (HIP)
• Training, development, and dialogue opportunities

About the Company

ARKET offers essential collections for women, men, children and the home, inspired by simplicity, nature, and the aesthetics of slow living.