Department Coordinator

Responsibilities

• Schedule technicians to customer job sites and manage job details
• Ensure customer COD payments are collected prior to job completion
• Manage technician schedules, job tickets, and material orders
• Review and manage department reports to meet customer commitments
• Assist with billing paperwork and documentation requirements
• Create and maintain service tickets to ensure service dates are met
• Provide service quotes in collaboration with the estimating team
• Assist field technicians with technical and mechanical troubleshooting
• Provide accurate work orders and picking lists to the warehouse

Requirements

• Experience using Microsoft Office Suite
• Experience in dispatch or high-volume administration is a plus
• Excellent communication and customer service skills
• Strong time management and organizational skills
• Ability to multi-task in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, paid holidays, and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee discounts for you and your immediate family

About the Company

The DH Pace Company is an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products.