Department Coordinator

Responsibilities

• Schedule technicians to customer job sites and manage job details
• Collect customer COD payments prior to job completion
• Manage technician schedules, job tickets, and material orders
• Review and manage department reports to ensure customer satisfaction
• Assist with billing paperwork and documentation requirements
• Create and maintain service tickets to meet service dates
• Provide service quotes in collaboration with the estimating team
• Assist field technicians with technical and mechanical troubleshooting
• Provide accurate work orders and picking lists to the warehouse

Requirements

• Experience using Microsoft Office Suite
• Experience in dispatch or high-volume administration preferred
• Excellent communication and customer service skills
• Strong time management and organizational skills
• Ability to multi-task in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, paid holidays, and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee discounts for you and your immediate family

About the Company

Overhead Door Company of Greenville is a DH Pace Company. DH Pace is an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products.