Department Coordinator

Responsibilities

• Schedule technicians to customer job sites and collect, finalize, and submit job details for processing
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open tickets are correctly assigned for materials, billing, and voids
• Run, review, and manage department reports to ensure the department meets customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with the estimating team to provide service quotes when required
• Provide assistance to field technicians with technical and mechanical troubleshooting
• Provide accurate work orders and picking lists to the warehouse for inventory pulling

Requirements

• High school diploma or equivalent
• Excellent communication skills with a focus on customer service
• Good time management skills, organized, and able to multi-task
• Experience using Microsoft Office Suite (preferred)

Preferred Qualifications

• Experience in the door industry
• Experience in dispatch or other high-volume administration

Benefits

• Comprehensive medical, dental, and vision coverage available the first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

About the Company

DH Pace is a family-owned, privately held business and an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products. With annual sales over $1 billion and 60+ offices across the continental United States, DH Pace is celebrating its 100th anniversary in business in 2026.