Department Coordinator

Responsibilities

• Schedule technicians to customer job sites and collect, finalize, and submit job details
• Ensure customer COD payments are collected prior to job completion
• Manage technicians' schedules, completed job tickets, and open tickets for materials, billing, and voids
• Run, review, and manage department reports to ensure customer expectations are met
• Assist with billing paperwork and meet customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Coordinate with the estimating team to provide service quotes when required
• Assist field technicians with technical and mechanical troubleshooting
• Provide accurate work orders and picking lists to the warehouse for inventory pulling

Requirements

• Experience using Microsoft Office Suite
• Excellent communication skills with a focus on customer service
• Good time management, organizational skills, and ability to multi-task
• Professional demeanor

Preferred Qualifications

• Experience in dispatch or other high-volume administration field

Benefits

• Comprehensive medical, dental, and vision coverage available the first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

About the Company

DH Pace Company is a family-owned, privately held business and an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products across the continental United States.