Department Coordinator

Responsibilities

• Schedule technicians to customer job sites and collect, finalize, and submit job details for processing
• Ensure customer COD payments are collected prior to job completion
• Continually clear technicians’ schedules of completed job tickets and maintain open tickets for materials, billing, and voids
• Run, review, and manage department reports to ensure customer expectations and commitments are met
• Assist with billing paperwork and meet customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with the estimating team to provide service quotes when required
• Assist field technicians with technical and mechanical troubleshooting and problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling

Requirements

• Experience using Microsoft Office Suite
• Experience in dispatch or other high volume administration is preferred
• Excellent communication skills with a focus on customer service
• Good time management skills, organization, and ability to multi-task
• Represent the company in a professional manner

Benefits

• Comprehensive medical, dental, and vision coverage available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

About the Company

DH Pace is a family-owned, privately held business with annual sales over $1 billion through 60+ offices across the continental United States. The company is an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.