Dental Lab Technician

About the Company

Dandy is transforming the massive and antiquated dental industry by building the operating system for dental offices around the world, empowering clinicians with technology, innovation, and world-class support.

Responsibilities

• Collaborate with doctors in real-time to review and refine case designs for optimal aesthetic and functional outcomes
• Provide live clinical support via phone, chat, and video to troubleshoot issues and clarify workflows
• Act as a liaison between doctors and Dandy lab teams to translate clinical feedback into production outcomes
• Build customer confidence in digital tools through expert guidance on complex cases

Requirements

• 3+ years in a Dental Technician role
• 2+ years of experience in 3Shape CAD/CAM design (Implant and Crown & Bridge cases)
• Deep understanding of digital dental workflows, implant systems, and scan bodies
• Proficiency in dental design platforms and digital workflows
• Excellent verbal and written communication skills for real-time clinician interaction
• Native or near-native fluency in the local market language
• English fluency for global collaboration
• Ability to manage multiple complex conversations and meet tight deadlines

Preferred Qualifications

• Previous experience in a customer-facing lab role