Demand Operations Manager

Responsibilities

• Monitor, mitigate, and respond to service quality issues based on data, rider, and community feedback
• Utilize internal systems and forecasting tools to oversee fleet staging and minimize wait times
• Own the end-to-end Pickup and Drop-off (PUDO) experience at top venues and implement operational fixes
• Lead operational planning for high-traffic city events, creating specialized staging and PUDO strategies
• Partner with internal teams like Product, Public Affairs, and Mapping to align technical capabilities with localized needs
• Establish high-impact relationships with local stakeholders to de-risk negative operational impacts

Requirements

• Bachelor’s degree
• 5+ years of experience in operations management, urban planning, consulting, or logistics
• Focus on demand-side optimization or fleet management
• Proven track record of managing operations across multiple markets or complex urban environments
• Exceptional ability to negotiate and consult with external partners, city officials, and community leaders

Preferred Qualifications

• Experience in Ride-sharing, Autonomous Vehicle (AV), or high-growth TNC industry
• Background in urban design, transit planning, or public policy
• Prior experience in management consulting or strategic operational consulting
• Proven ability to manage high-stakes logistics for major city events
• Expertise in optimizing ride-sharing customer experiences using advanced data analytics

About the Company

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and has provided over ten million rider-only trips.