Demand Operations Manager

Responsibilities

• Monitor and respond to service quality issues using data and community feedback to ensure a seamless rider experience.
• Oversee fleet staging and strategic pre-positioning using forecasting tools to meet real-time demand and minimize wait times.
• Own the end-to-end Pickup and Drop-off (PUDO) experience at high-traffic venues, identifying and fixing friction points.
• Lead operational planning for major city events, creating specialized staging and PUDO strategies.
• Partner with internal teams including Product, Public Affairs, and Mapping to align technical capabilities with local community needs.
• Collaborate with Marketing and local stakeholders to mitigate operational risks and position the Waymo Driver as a reliable community neighbor.

Requirements

• Bachelor’s degree in operations management, urban planning, consulting, logistics, or a related field.
• 5+ years of experience in operations management, demand-side optimization, or fleet management.
• Proven track record of managing operations across multiple markets or complex urban environments.
• Exceptional stakeholder management skills, with the ability to negotiate and consult with city officials and community leaders.

Preferred Qualifications

• Experience in the Ride-sharing, Autonomous Vehicle (AV), or high-growth Transportation Network Company (TNC) industry.
• Background in urban design, transit planning, or public policy.
• Experience in management consulting with a focus on structured problem-solving in ambiguous environments.
• Proven ability to manage high-stakes logistics for large-scale city events such as festivals or sports.
• Expertise in using advanced data analytics to monitor market health and implement service quality interventions.

About the Company

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Building on the legacy of the Google Self-Driving Car Project, Waymo is scaling the Waymo Driver to improve access to mobility and improve safety on public roads.