Delivery Station Customer Service Associate

Responsibilities

• Communicate with customers directly in-person, via phone, and through email
• Empathize with and prioritize customer needs to resolve delivery issues
• Compose grammatically correct, concise, and accurate written responses
• Approach problems logically to ensure appropriate customer outcomes
• Make quick and effective decisions on behalf of the customer
• Work a flexible full-time schedule (40+ hours per week)
• Perform physical tasks including lifting up to 49 pounds and standing/walking for up to 12 hours

Requirements

• High school diploma or equivalent
• Previous experience in Customer Service
• Proficiency with computers and Microsoft Office (Outlook, Word, and Excel)
• Ability to stand and walk for extended periods during shifts
• Ability to lift, push, pull, squat, bend, and reach

Preferred Qualifications

• Bachelor's degree or equivalent
• Experience understanding and developing performance metrics and KPIs
• Strong verbal and written communication skills
• Experience working as a brand ambassador for a recognized consumer brand

Benefits

• Competitive hourly pay
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• 401(k) matching

About the Company

Amazon is Earth’s most customer-centric company. We strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services. Our Customer Service team plays a vital role in our mission, working at the heart of our logistics network to ensure every customer has a great experience.