Delivery Manager, Workday HCM Operations & Maintenance

Responsibilities

• Serve as the primary client point of contact for Workday HCM Application Managed Services (AMS) and Operations & Maintenance (O&M) support.
• Lead day-to-day delivery of Workday application support services to ensure production stability and timely issue resolution.
• Oversee incident management, root-cause analysis, and prioritization of production issues while meeting service level agreements.
• Manage project plans, delivery timelines, budgets, and risks for ongoing enhancements and maintenance activities.
• Partner with functional and technical teams to design, test, and deploy Workday enhancements that improve system performance.
• Coach and oversee delivery team members while driving process improvements and operational efficiency.

Requirements

• 7+ years of professional experience delivering Workday HCM solutions.
• 2+ years of AMS/O&M support experience specifically with Workday HCM.
• 1+ years of experience leading the troubleshooting, optimization, and maintenance of Workday HCM.
• Active Workday HCM Certification.
• Bachelor's degree.
• Ability to work in a hybrid model, residing within commutable distance to designated Center or Geo-Hub locations.
• Ability to travel up to 10% for client or project purposes.

Preferred Qualifications

• Prior experience providing Workday AMS/O&M services for government clients.
• Prior experience in management consulting.

Benefits

• Access to a broad range of competitive benefits and rewards.
• Opportunities for continuous professional development and mentorship.
• A culture focused on inclusion, creativity, and making an impact.

About the Company

Deloitte's Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace, transforming HR functions through AI and emerging technology. Our Government & Public Services (GPS) practice serves federal, state, and local government clients to help them fulfill their mission promises through innovative technology and data-driven solutions.