Delivery Manager

Responsibilities

• Own end-to-end delivery of IT services and projects, ensuring commitments regarding scope, schedule, quality, and budget are met.
• Establish and manage delivery plans, milestones, dependencies, and risk mitigation strategies.
• Serve as the primary delivery contact for clients, building strong relationships and managing expectations through regular governance meetings.
• Lead cross-functional teams including project managers, engineers, and analysts, providing coaching and performance feedback.
• Manage delivery budgets, forecasting, and cost controls while ensuring adherence to contract terms and SOWs.
• Drive continuous improvement through process optimization and ensure compliance with quality standards and security requirements.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
• 8–12+ years of experience in IT services delivery, project/program management, or operations.
• Proven experience managing complex, multi-team, client-facing IT engagements.
• Strong understanding of SDLC, Agile/Scrum, Waterfall, and hybrid delivery models.
• Experience managing SLAs, KPIs, budgets, and delivery governance.

Preferred Qualifications

• PMP, PRINCE2, SAFe, ITIL, or Agile certifications.
• Experience working with global delivery models and distributed teams.
• Domain experience in Cloud, Data, Digital, Application Development, or Infrastructure.
• Strong negotiation and stakeholder management skills.

Benefits

• Medical, vision, and dental benefits.
• 401k retirement plan.
• Variable pay and incentives.
• Paid time off and paid holidays.

About the Company

Photon provides high-impact IT services and digital transformation solutions, helping clients navigate complex technological landscapes through expert delivery and innovation.