Delivery Manager

About the Company

Nexus is a converged data platform for the AI era, built on an open-source foundation. We provide a unified operational layer across mainframes, data lakes, warehouses, and streaming systems, allowing enterprises to integrate AI agents across their existing stack without massive rebuilding.

Responsibilities

• Own delivery and technical operations for a portfolio of 2–4 strategic accounts ($5–10M each).
• Manage gross margin and P&L for assigned accounts, including cost-to-serve and scope discipline.
• Act as the primary technical and strategic relationship lead for customer executives (CDO, CTO, VP of Data).
• Translate complex customer business problems into actionable engineering requirements and vice versa.
• Establish delivery programs, including roadmaps, milestones, governance, and communication cadences.
• Define and instrument customer success metrics and health signals to prevent escalations.
• Partner with the CRO on expansion strategies and renewal narratives.
• Build and codify the engagement playbook for the Nexus delivery function.

Requirements

• 5–8 years in customer-facing solution delivery, consulting, or forward-deployed roles.
• Proven track record of end-to-end ownership of enterprise customer outcomes.
• Experience in a startup or scale-up engineering organization (Series A through D).
• Ability to communicate effectively with both engineers and C-suite executives.
• Technical fluency to read architecture documents and understand data, cloud, or platform infrastructure.
• Proficiency with modern program tooling such as Linear and Notion.
• Strong written communication skills for status updates, postmortems, and memos.
• High agency and a problem-ownership mindset.

Preferred Qualifications

• Experience at companies like Palantir, Databricks, Anthropic, OpenAI, or Stripe.
• Previous experience carrying direct gross margin or P&L responsibility.
• Engineering background (CS degree or prior IC engineering role).
• Experience building operational playbooks from scratch.