Delivery Manager IT

Responsibilities

• Ensure the monitoring and management of all services provided by the managed service provider
• Verify compliance with contractual commitments (SLA)
• Relay the company's HR policy to employees
• Coordinate and ensure the proper handling of incidents and service requests from the client
• Coordinate and ensure the proper implementation of change requests from the client or provider
• Ensure the integrity of all IT assets under the provider's responsibility
• Manage and lead annual Disaster Recovery Plan (DRP) exercises between internal IT teams and the provider
• Manage the necessary governance and committee meetings
• Propose, identify, and define actions for service evolution and improvement

Requirements

• Successful previous experience in a similar role
• Good knowledge of ITIL processes
• Strong customer service orientation
• Leadership, communication, analysis, and rigor skills
• Fluency in English

About the Company

HELPLINE is a French Digital Services Company (ESN) that has been supporting IT and business departments in their digital transformation projects since 1994. With 3,600 specialists operating in 6 countries, the company focuses on collective intelligence, innovation, and an entrepreneurial spirit.