Delivery Manager

About the Company

Everience is an international consulting and augmented digital services group with 4,000 employees and a turnover of €280M, placing humans at the heart of the AI revolution. The group offers a unique hub of training and exchange through the Symbiotic Academy to help employees master AI and data professions.

Responsibilities

• Ensure operational monitoring and service quality of services delivered by the managed service provider
• Verify continuous compliance with contractual commitments (SLA)
• Coordinate and guarantee effective handling of incidents and service requests
• Manage change requests and ensure the integrity of IT assets
• Act as the primary client contact for IT steering and governance (steering committees, operational committees, quality reviews)
• Implement and monitor service improvement and optimization plans
• Lead annual Disaster Recovery Plan (DRP) exercises
• Relay company HR policies and foster team cohesion and skill development
• Propose and formalize continuous improvement actions and process industrialization

Requirements

• Proven experience in a similar role, ideally in complex or public environments
• Mastery of ITIL processes and IT service management practices
• Strong customer service orientation
• Leadership skills and clear communication abilities
• Strong analytical, synthesis, and priority management skills
• Rigor, organization, and proactive mindset