Delivery Manager

Responsibilities

• Project manage a portfolio of customer implementations to ensure successful outcomes and rapid time-to-value
• Monitor and report on project progress while addressing challenges or roadblocks
• Collaborate with Technical Architects, Customer Success Managers, and Account Executives to align on customer goals
• Conduct training sessions and workshops to empower customers to use the Braze platform efficiently
• Document customer stakeholder roles and hierarchies to ensure seamless transitions to Customer Success teams
• Take ownership of technical workstreams when required, working with customer product and engineering stakeholders
• Advocate for customer business use-cases to internal product development teams

Requirements

• 2-5 years of experience in a customer-facing role, preferably in implementations or customer success
• Proven experience in project management and technology implementation
• Demonstrated interest or experience in SaaS, APIs, Marketing Automation, Analytics, or Programming (HTML)
• Bachelor's degree or equivalent experience in a relevant field
• Strong organizational discipline and ability to manage multiple projects simultaneously
• Excellent verbal and written communication skills for video calls and email

About the Company

Braze is the leading customer engagement platform that empowers brands to deliver great customer experiences through composable intelligence and AI-powered decisioning.