Delivery Lead

About the Company

HumanSignal is a human data partner for companies building AI models and products. We design and create datasets from scratch, recruit and manage domain experts, and run everything through our own platform, Label Studio, the open-source standard for data labeling and evaluation.

Responsibilities

• Lead and manage a team of Strategic Project Leads (SPLs) across multiple high-stakes AI data projects simultaneously
• Own delivery outcomes for projects including throughput, quality, SLA performance, cost efficiency, and customer satisfaction
• Drive delivery across custom data pipelines and expert labeling workflows
• Collaborate with AI lab researchers and procurement partners to define data strategies and scope programs
• Drive systems-level improvements by standardizing playbooks and improving tooling
• Coach and develop SPLs and ensure high-quality AI Trainer experience
• Partner with Product and Engineering to evolve internal tooling and automation

Requirements

• 5+ years in operationally intensive roles (marketplace, data ops, logistics, or similar)
• 1+ year of people management with clear impact on team performance
• Metrics-driven with a systems-thinking approach to operations
• Experience owning delivery outcomes across multi-stakeholder, high-velocity projects
• Hands-on operator willing to dive into execution
• Proficiency in using LLMs in everyday work, including building scripting logic and working with large datasets

Preferred Qualifications

• 1+ year in AI data operations (RLHF, annotation, model evaluation)
• STEM background or strong technical fluency
• Python and React working knowledge
• Experience managing distributed contributor workforces at scale
• Background in management consulting, investment banking, or high-growth startups