Delivery Advisor (Apprenticeship)

Responsibilities

• Guarantee the quality and reliability of customer order preparation
• Manage customer disputes, including returns and credits
• Conduct NPS customer follow-up calls to improve the overall customer experience
• Propose suitable product substitutions while considering product margins
• Ensure strict adherence to delivery deadlines
• Support and onboard new customers within your perimeter using available tools

Requirements

• Currently pursuing an apprenticeship in the commerce or distribution sector
• Holding a Bac or Bac professionnel degree
• Strong orientation toward customer service and relationship management
• Proficiency in using IT and digital tools
• A passion for gastronomy and the food industry

Benefits

• Comprehensive multi-week integration plan and continuous training
• Daily support from experienced tutors
• Potential for a permanent contract (CDI) and internal promotion opportunities within 2-3 years
• Competitive salary package including 13th-month pay and profit-sharing schemes
• 15% employee discount on METRO purchases

About the Company

METRO France is the leading supplier to independent restaurateurs in France. With 400,000 professional clients and a massive network of halls and platforms, we play a vital role in the local food ecosystem. We are committed to providing restaurateurs with the best choices to promote high-quality dining experiences.