Dedicated Account Representative

Responsibilities

• Provide day-to-day operational support and answer general user questions regarding travel programs
• Create and monitor support cases for post-booking and program management issues
• Execute site administration across multiple platforms to optimize client setup and user access
• Facilitate the implementation of new tools and processes for travel operations
• Generate ad-hoc reporting and support reporting user access requests
• Audit and analyze client travel program data to identify inconsistencies and develop solutions
• Manage select projects to achieve established goals and deliverables
• Advocate for clients internally with management, support teams, and product development

Requirements

• 2+ years of experience in travel management, corporate travel support, or a related field
• Full professional fluency in English
• Demonstrated success in managing multi-faceted, time-sensitive projects
• Strong communication, facilitation, and negotiation skills
• Proficiency in Microsoft products and experience with travel management systems
• Strong problem-solving, data analysis, and troubleshooting skills
• Ability to manage multiple priorities effectively in a fast-paced environment

Preferred Qualifications

• Fluency in additional languages such as Spanish, French, or Mandarin
• Experience with Egencia, Concur, Coupa, or similar travel/expense management platforms
• Previous experience in account management or client-facing roles

Benefits

• Flexible benefits including health and welfare insurance, retirement programs, and parental leave
• Travel perks featuring weekly deals on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on a dedicated learning platform and leadership development
• Inclusive culture with access to global INclusion Groups

About the Company

Amex GBT is a global leader in travel management, where colleagues find inspiration in travel as a force for good. We offer an inclusive and collaborative culture dedicated to helping our clients and employees achieve success through impactful work.