Decision Support Analyst

Responsibilities

• Act as the primary point of contact for clients regarding business solution definition, campaign management, and business intelligence processes.
• Execute and analyze decision support processes to measure campaign efficiency, data accuracy, integrity, and cost-effectiveness.
• Manage complex campaigns, including reviewing specifications, validating deliverables, and ensuring dynamic execution.
• Perform audits on post-production changes to ensure compliance with service level agreements (SLAs).
• Provide data-driven recommendations and technical support to ensure client satisfaction and operational excellence.
• Conduct application administration, including troubleshooting, user training, and implementing necessary code changes.
• Research and investigate potential processing efficiencies and redundancies to optimize data usage.

Requirements

• Advanced, proven knowledge of solution management.
• Proficient English speaking and writing skills.
• Strong attention to detail for monitoring and auditing purposes.

Preferred Qualifications

• Bachelor's degree with at least 2 years of related experience, or a Master's degree with no experience.
• Strong understanding of relational database design and applications.
• Knowledge of Information Technology practices.
• Proficiency in at least two of the following: SQL/PL-SQL, Perl, Shell Scripting, Campaign Management Tools, Business Intelligence Tools, ETL Tools, or UNIX/LINUX.
• Demonstrated ability to communicate effectively with both clients and internal stakeholders.

About the Company

Acxiom is a global leader in customer data and marketing technology. For nearly fifty years, we have helped the world's best brands understand their customers to drive meaningful interactions and better customer experiences at scale. We value collaboration, excellence, innovation, and an outcome-focused mindset.