Decision Center Associate

Responsibilities

• Document issues and communicate with sellers and buyers to reach optimal resolutions according to marketplace guidelines
• Ensure orders in the fulfillment flow are solved and returned for same-day shipment
• Develop a deep understanding of shoe conditions and GOAT quality standards
• Pick shoes from inventory and process specific returns and orders
• Capture quick and accurate photos of sneakers
• Triage escalated orders by developing an understanding of various order statuses
• Work effectively in a fast-paced, team-oriented environment

Requirements

• Highly organized with demonstrated attention to detail
• Background in customer service or dealing directly with customers and suppliers
• Ability to stand for long periods of time (up to 12 hours)
• Ability to lift and move boxes up to 35 pounds
• Willing and able to operate carts, dollies, and other moving equipment
• Ability to work extended hours, including weekends and holidays, as needed to meet business demands
• Ability to work independently and handle increasing levels of responsibility

Benefits

• 401K
• Paid time off
• Dental, medical, and vision insurance
• Disability and life insurance options

About the Company

GOAT Group represents the leading platforms for authentic sneakers, apparel, and accessories. Operating four distinct brands—GOAT, Flight Club, Grailed, and alias—GOAT Group has a global community of more than 60 million members across 170 countries. Through technological innovation and logistical efficiency, our Operations team manages a worldwide distribution network to ensure the most trusted marketplace experience in the industry.