Debit Card Manager

Responsibilities

• Coordinate, plan, and lead projects and maintenance tasks to ensure timely delivery, scope adherence, and high quality.
• Participate in the implementation of new core banking platforms, such as Central Debit Card Administrators (CMS) and corporate expense control products.
• Manage and resolve incidents within the debit card portfolio, including card linking, system failures, transaction errors, and settlement issues.
• Update manuals, regulations, and procedures related to debit card operations following platform updates.
• Collaborate with internal and external stakeholders, including regulatory entities and card brands (Visa, Mastercard, Prosa), to meet operational and development requirements.
• Establish and monitor key metrics, including approval levels and fraud rates.
• Drive initiatives to position Banorte's debit cards as a "Top of Wallet" choice through continuous customer experience improvements.

Requirements

• Bachelor's degree in Administration, Business, Industrial Engineering, or a related field.
• At least 3 years of professional experience.
• Proven experience in project management and administration.
• Background in banking, payment methods, operations, or fintech.
• Knowledge of card portfolio administration and payment ecosystems.
• Intermediate English skills (business/banking level preferred).
• Availability to travel and work onsite in Mexico City.

About the Company

Banorte is a leading financial institution in Mexico, dedicated to driving national transformation and innovation. We believe that the combination of solidarity, innovation, respect, loyalty, and responsibility makes us the best team in the financial sector.