Dealer Support Specialist

Responsibilities

• Coordinate communication between the dealer network and manufacturing operations
• Utilize phone systems to promptly answer or return calls, texts, and voice messages
• Navigate ERP systems to provide high-quality dealer support and resolve order issues
• Perform general clerical tasks to ensure smooth day-to-day operations
• Align dealer requirements with production capabilities to ensure operational efficiency

Requirements

• 1-2 years of customer service experience
• 1-2 years of data entry experience
• Proficiency in ERP or CRM software
• Strong computer skills and ability to manage multiple tasks
• Excellent communication skills and professional phone etiquette
• Strong time management and organizational skills

Preferred Qualifications

• Experience in the manufacturing or wholesale industry
• Bilingual or multilingual abilities

Benefits

• Competitive hourly pay ($19.00 – $23.00)
• Generous medical, dental, vision, life, and disability insurance
• 401(k) plan with employer matching
• Paid parental leave and paid time off
• Wellness programs and product discounts
• Opportunities for internal development and professional growth

About the Company

Hunter Douglas is the world’s leading manufacturer of window coverings and architectural products. Through our brand Sunpro, we provide top-quality retractable screens and awnings, focusing on the success of our dealer partners through innovation, reliability, and exceptional service.