Dealer Success Manager

Responsibilities

• Act as a strategic consultant and customer-centric partner to auto dealers to drive Navigator Platform adoption.
• Partner with Area Sales Managers and POD team members to execute cohesive market strategies and achieve sales goals.
• Own the customer adoption and retention lifecycle, including training and strategic ROI conversations.
• Drive process improvements aligned with the Capital One Sales Process and superior customer outcomes.
• Provide subject matter expertise and troubleshooting for the Navigator Platform.
• Conduct frequent in-market visits to dealerships within the Salt Lake City metro area to foster relationships.

Requirements

• High School diploma, GED, or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship Management.
• Ability to travel up to 50% within the Salt Lake City, UT metro area.

Preferred Qualifications

• Bachelor's Degree.
• 2+ years of experience in Process Management.
• 2+ years of experience in Relationship Management.

Benefits

• Comprehensive and competitive health and financial benefits.
• Inclusive support for total well-being, including mental and physical health resources.
• Opportunities for professional growth and career advancement.

About the Company

Capital One is a technology-driven financial institution dedicated to providing innovative solutions for our customers. We foster a culture of inclusion, innovation, and continuous improvement to help our clients succeed.