Datacentre Operations Engineer

About the Company

Ori is a fast-growing GPU-as-a-Service provider, delivering scalable, high-performance compute infrastructure purpose-built for AI and HPC workloads. Operating across global data centres, we run mission-critical environments where uptime, throughput, and ultra-low latency are non-negotiable.

Responsibilities

• Diagnose and resolve hardware and network issues to maximize uptime
• Respond to critical hardware alerts via monitoring and observability platforms
• Manage vendor relationships, RMAs, and support requests within SLOs
• Guide data center acquisition, setup, and ongoing maintenance
• Own hardware asset lifecycle management from purchase to disposal
• Deploy and maintain HPC and AI hardware, including firmware updates and component replacement
• Oversee cooling, power distribution, and critical data center technologies
• Support capacity planning and resource allocation
• Develop and maintain hardware management SOPs
• Apply ITSM frameworks including Incident, Major Incident, and Change Management
• Support production environments 24/7/365 via on-call rotation
• Contribute to incident postmortems and root cause analysis
• Mentor junior engineers and communicate technical decisions to stakeholders

Requirements

• Degree in Computer Science or 10 years of industry experience
• 3+ years of experience in data center operations or HPC
• Proven track record with Nvidia GPU systems, high-performance storage, and networking
• Expertise in hardware installation and low-level system maintenance
• Knowledge of data center cooling and power distribution
• Experience in data center design and greenfield deployments
• Strong understanding of hardware/spares management and RMAs
• Solid understanding of HPC and AI workloads
• Strong grasp of ITSM and service operation best practices
• Willingness to travel across North America for deployments

Preferred Qualifications

• Knowledge of large scale private cloud deployments
• Qualifications in HVAC management and deployments
• Certifications in Hardware or Networking
• ITIL Foundation level qualification
• Vendor endorsed qualifications from Supermicro or Dell for HGX based systems