Datacenter Hardware Operations Technician Lead, Industrial Compute

Responsibilities

• Serve as the senior on-site hardware operations lead for server, GPU, storage, and rack-level infrastructure.
• Drive technical triage and resolution of complex hardware failures impacting production systems.
• Lead root cause analysis (RCA) efforts for critical hardware incidents and develop corrective action plans.
• Partner with Fleet Health Engineering to investigate recurring hardware issues and improve fleet reliability.
• Collaborate with Oracle operations teams and OEM vendors to coordinate repairs, upgrades, and lifecycle activities.
• Establish and improve hardware maintenance procedures, operational runbooks, and troubleshooting standards.
• Mentor technicians and partner teams on advanced troubleshooting methodologies and operational excellence.

Requirements

• 8+ years of experience supporting large-scale datacenter hardware infrastructure.
• Deep expertise with server platforms, GPU systems, storage infrastructure, and rack integration.
• Strong experience diagnosing complex hardware failures and leading repair efforts in production environments.
• Proven experience conducting root cause analysis and driving long-term corrective actions.
• Strong understanding of hardware reliability engineering principles and fleet-health management.
• Ability to work onsite in Abilene, Texas 5 days per week.

Preferred Qualifications

• Experience supporting large-scale GPU clusters or AI/ML infrastructure environments.
• Familiarity with fleet health systems, telemetry platforms, and hardware monitoring tools.
• Experience with failure analysis methodologies such as FRACAS, RCCA, 5-Why, or FMEA.
• Knowledge of Linux system administration and hardware validation workflows.
• Experience supporting hyperscale datacenter operations or HPC environments.

Benefits

• Medical, dental, and vision insurance with employer HSA contributions.
• 401(k) retirement plan with employer match.
• Paid parental leave and paid medical/caregiver leave.
• Flexible PTO for exempt employees and paid company holidays.
• Mental health and wellness support.
• Annual learning and development stipend.
• Daily meals in offices or meal delivery credits.
• Relocation support for eligible employees.

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.