Data & Trust Manager, Privacy & AI

Responsibilities

• Support strategic initiatives to deploy data and technology responsibly and ethically by providing expert advice.
• Educate and advise business units on new or existing data uses and the implementation of ethical technologies.
• Conduct privacy and AI impact assessments, identify risks, and provide corresponding recommendations.
• Collaborate with cross-functional stakeholders to develop technology solutions that adhere to the TELUS Trust Model.
• Document, prioritize, and communicate clear privacy requirements for product initiatives and releases.
• Escalate data risks promptly and recommend effective mitigating controls to protect customer and team member data.

Requirements

• 3-5 years of industry experience in privacy, data protection, data ethics, or operational data governance.
• Demonstrated ability to implement programs related to privacy and AI laws, data ethics, and artificial intelligence.
• Proven expertise in identifying, assessing, and communicating privacy and data protection risks to stakeholders.
• Ability to translate complex risk assessments into clear, actionable insights for business leaders and non-experts.
• IAPP certification or the ability to obtain certification within 6 months of hire.
• Strong communication, influence, and negotiation skills.

Preferred Qualifications

• Bilingualism in English and French (verbal and/or written).
• Legal background or professional experience.
• Experience working within a large, matrixed organization.

Benefits

• Comprehensive total rewards package including competitive salary and bonus structures.
• Minimum of 3 weeks of vacation and a flexible benefits plan.
• Hybrid work flexibility (in-office, virtual, or a combination).
• Generous company-matched pension and share purchase programs.
• Opportunities for career growth and continuous learning and development.

About the Company

TELUS is a people-focused, customer-first, purpose-driven team dedicated to innovating and doing good. We improve lives through technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.