Data Support Team Lead

Responsibilities

• Lead, mentor, and develop a team of Data Support Specialists.
• Act as the main point of contact for data-related incidents, requests, and escalations.
• Ensure high data quality and integrity across gaming, player, and financial datasets.
• Write, optimize, and maintain complex SQL queries for data analysis and troubleshooting.
• Monitor data pipelines and resolve data discrepancies or failures.
• Collaborate with Data Engineers, Analysts, Product, and Operations teams.
• Implement and improve data support processes, SLAs, and documentation.
• Analyze recurring issues and drive continuous improvement initiatives.

Requirements

• 3+ years of experience in data support, data operations, or analytics.
• 1+ year of experience in a leadership or team lead role.
• Strong proficiency in SQL (mandatory), including complex queries, joins, and window functions.
• Experience working with large datasets and relational databases (e.g., PostgreSQL, MySQL, MS SQL Server).
• Understanding of data pipelines, ETL processes, and data warehousing concepts.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, 24/7 operational environment.

Preferred Qualifications

• Experience in the casino, iGaming, or gaming industry.

Benefits

• Learning and development opportunities and challenging tasks.
• Relocation package including tickets, temporary accommodation, and visa support.
• Private medical coverage (inpatient, outpatient, dental, and maternity).
• Diverse sport and wellness membership.
• Language development support for English and Spanish.
• 24 non-business days per year plus 6 paid sick days.
• Competitive remuneration with annual reviews.
• Regular teambuilding activities.

About the Company

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Our team consists of 1,300 bright minds creating innovative ideas and products across Cyprus, Malta, Portugal, Poland, and Serbia.