Data Center Technician

Responsibilities

• Perform diagnostics and troubleshooting following standard procedures to identify and replace faulty components.
• Execute hardware deployments, including staging, setting up, and performing post-execution quality checks.
• Verify that grounding, labeling, and cabling are set up according to safety protocols and deployment standards.
• Decommission hardware for simple changes and refreshes, such as memory upgrades or rebuilds.
• Communicate, report, and escalate incidents to data center operations management and engineering specialists.
• Provide guidance and assistance to other technicians on complex tasks.
• Contribute to a positive team environment by sharing information and participating in regular meetings.

Requirements

• High school diploma, GED, or equivalent.
• Basic knowledge of computer hardware and components.
• 1+ years of experience supporting IT equipment or related technology.
• Ability to work non-standard shifts, including evenings, nights, weekends, and holidays.
• Ability to meet Microsoft, customer, and government security screening requirements.

Preferred Qualifications

• 2+ years of experience supporting IT equipment or related technology.
• Relevant industry certifications such as CompTIA (A+, Server+, Network+) or Basic Structure Cabling (BSC).

About the Company

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services, delivering core infrastructure for services like Bing, Office 365, Xbox, and Azure. We operate a global portfolio of over 200 data centers in 32 countries, supporting over 1 billion customers worldwide.