Data Center Support Engineer

Responsibilities

• Support and troubleshoot production bare-metal GPU infrastructure across Nebius data center environments
• Diagnose high-priority issues across Linux, hardware, firmware, BIOS, drivers, networking, storage, optics, cabling, and physical infrastructure
• Perform hardware diagnostics, component replacement, firmware updates, BIOS configuration, break/fix, and infrastructure maintenance
• Use Linux command-line tools, system logs, BMC data, and hardware health signals to identify root cause
• Partner with data center technicians and engineering teams to coordinate remote troubleshooting, incident response, RCA, and operational recovery
• Troubleshoot network connectivity issues involving TCP/IP, VLANs, DNS, DHCP, switch connectivity, optics, cabling, and link-level failures
• Create troubleshooting guides, runbooks, escalation notes, and knowledge base documentation
• Use scripting or automation to improve support workflows and reduce manual intervention
• Participate in on-call or after-hours support for production infrastructure as needed

Requirements

• 5+ years of experience in data center operations, infrastructure support, systems administration, or hardware support
• Hands-on experience troubleshooting bare metal servers, Linux systems, and networking issues
• Intermediate Linux command-line proficiency
• Experience with server hardware diagnostics, component replacement, firmware updates, and BIOS configuration
• Experience with BMC tools such as iDRAC, iLO, IPMI, or Redfish
• Strong networking fundamentals including TCP/IP, VLANs, DNS, DHCP, and routing/switching
• Experience participating in incident response and root cause analysis
• Strong communication and documentation skills

Preferred Qualifications

• Experience with NVIDIA GPUs, GPU servers, or AI infrastructure
• Experience with Supermicro, Dell, HPE, Lenovo, Cisco, or Arista platforms
• Familiarity with InfiniBand, RoCE, or high-speed Ethernet
• Experience with Python, Bash, Ansible, or Terraform
• Familiarity with Jira, Confluence, Grafana, Prometheus, Kubernetes, or Docker

About the Company

Nebius is building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment. Listed on Nasdaq, Nebius owns the hard problems across compute, storage, networking, and applied AI.