Data Center Critical Environment Technician Manager

Responsibilities

• Lead and manage a team of technicians through coaching, modeling values, and investing in their professional growth.
• Oversee the operation and maintenance of critical data center infrastructure, including electrical, mechanical, HVAC, and generator systems.
• Monitor equipment performance using telemetry and control systems to identify alarms and analyze trends.
• Manage maintenance workflows using computerized maintenance management systems (CMMS) to track assets and work orders.
• Lead onsite incident response teams during abnormal conditions and perform root-cause analyses.
• Ensure strict adherence to safety and security protocols, including job hazard assessments and standard operating procedures (SOPs).
• Coordinate and supervise third-party contractors and vendors during onsite maintenance activities.

Requirements

• High School Diploma, GED, or equivalent.
• 3+ years of experience in mission-critical services (e.g., data centers, refineries, hospitals, or manufacturing).
• Ability to work night shifts and remain available on-call during non-standard hours, including weekends and holidays.
• Ability to meet Microsoft and government security screening requirements, including background checks and reliability status.

Preferred Qualifications

• 6+ years of experience in mission-critical services.
• 1+ year of experience in people management.
• Associate's Degree or technical trade certification.
• Specialized expertise in electrical, mechanical, or controls fields.

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers global cloud services, including Azure, Office 365, and Xbox. We manage a massive global portfolio of over 200 datacenters, supporting more than 1 billion customers and 20 million businesses worldwide.