Posted 6 hours ago
Data Analyst
Zeal GroupData Analyst
Perks & benefits
Education AllowanceHealth InsurancePaid LeaveRelocation AllowanceTransportation
Requirements
Diploma or Degree in Data Analytics, Business, or IT, 1–3 years of data analysis experience, Proficiency in Excel or Google Sheets, Basic SQL knowledge preferred, Data visualization experience a plus
Skills
SQLExcelPower BI
About the role
Responsibilities
- Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate
- Develop and maintain dashboards and reports to provide clear performance visibility
- Analyze data across Customer Service, Operations, and Payment teams to identify trends and opportunities
- Monitor the usage and effectiveness of CS tools including ticketing systems, CRM platforms, and chatbot solutions
- Track and evaluate chatbot performance and identify automation opportunities
- Collaborate with CX, Product, and Technology teams to support business initiatives
Requirements
- Diploma or Degree in Data Analytics, Business, IT, or related fields
- 1–3 years of experience in data analysis or reporting
- Strong proficiency in Excel or Google Sheets
- Basic knowledge of SQL preferred
- Experience with data visualization tools like Power BI or Tableau is a plus
- Strong analytical thinking and problem-solving skills
Benefits
- Life Insurances
- Team Building
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Zeal Group · Kuala Lumpur
