D365 CRM Lead

Responsibilities

• Lead technical architecture and design for Dynamics 365 Customer Engagement implementations.
• Facilitate detailed design from requirements and support construction and deployment.
• Design components in a Service Oriented Architecture (SOA) environment using middleware tools.
• Provide highly available, scalable Dynamics 365 integration architecture on Azure.
• Lead technical workshops with business and technology partners to design architecture solutions.
• Drive technical efforts for Pre-Sales engagements and contribute to building niche solutions/POCs.
• Advocate best practices to develop scalable solutions in alignment with product roadmaps.
• Manage cloud platform resources and ensure security model compliance.

Requirements

• Extensive experience with Dynamics 365 Customer Engagement (Sales and Service).
• Hands-on expertise in C#.Net, JavaScript, MS SQL, MS CRM SDK, and SSRS.
• Strong knowledge of Azure services for integration (Logic Apps, Azure Functions, Service Bus, API Management).
• Proven experience in integration architecture using REST, ODATA WebAPI, or SSIS.
• Experience with data migration, data mapping, and tools like Azure Data Factory.
• Proficiency in Agile methodologies.
• Experience with DevOps pipelines for CRM systems on cloud platforms.

Preferred Qualifications

• Microsoft Dynamics 365 Certifications (Sales, Service, or Customizations).
• Azure Integration Services Certification.
• Experience integrating Dynamics 365 with CCaaS platforms like Genesys, NICE, or Talkdesk.
• Exposure to the Healthcare Payor/Provider industry.
• Knowledge of Power Apps, Power Automate, and Power BI.

Benefits

• Competitive base compensation.
• Paid time off including vacation, company holidays, personal days, and sick leave.
• Medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k) or RRSP).
• Life and disability insurance.
• Employee assistance programs.

About the Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. With over 340,000 team members in more than 50 countries, we leverage expertise in AI, cloud, and data to deliver end-to-end services that address the entire breadth of our clients' business needs.